Compliance with Laws and Regulations
Declaration of Specific Usage Purposes
GMO Internet Group, Inc. determines and declares in advance the purpose of use of personal information obtained, to the extent possible. When personal data is obtained directly as a result of details provided by a stakeholder in a contract or other documents, the purpose of use shall be explicitly stated in advance. Please refer to the usage purposes in section 2 of each service provider.
Use within the Scope of Usage Purposes
GMO Internet Group, Inc. uses stakeholder personal information only to the extent necessary to achieve previously determined and declared usage purposes. However, we may use stakeholder personal information outside the scope of usage purposes where provided for in Article 18, paragraph 3 of the law and in Article 5, paragraph 3 of the guidelines.
Period of Retention
Except where otherwise prescribed by law, GMO Internet Group, Inc. determines the length of time it is necessary to retain stakeholder personal information to achieve the objectives of pre-disclosed usage purposes. At the expiry of this period or when the objectives of the usage purposes are achieved, stakeholder personal information is promptly destroyed. However this limitation does not apply in cases specified in Article 10, paragraph 1 of "the guidelines".
Secure Information Management
GMO Internet Group, Inc. strives to maintain current and accurate records of stakeholder personal information, and take necessary and appropriate measures to ensure secure management in order to safeguard against unauthorized access, falsification and damage. If stakeholder wish to request disclosure of details, GMO Internet Group, Inc. will promptly respond to the stakeholder request. Please contact the inquiry desk indicated in the Contact Information for specified section 9. Claims and Inquiries.
GMO Internet Group, Inc. conducts necessary and appropriate supervision of employees to ensure secure management of stakeholder personal information. In addition we conduct training to ensure employees handle personal information appropriately.
GMO Internet Group, Inc. may entrust some or all of the handling of stakeholder personal information to a third party within the scope of usage purposes. When selecting subcontractors, we verify that personal information is handled suitably and demand that stakeholder personal information be handled appropriately. In addition GMO Internet Group, Inc. conducts necessary and appropriate supervision of the subcontractor through measures such as the inclusion in contracts of provisions relating to the auditing of personal information.
Provision of Information to Third Parties and Shared Usage
GMO Internet Group, Inc. will not disclose stakeholder personal information to third parties without consent, except where provided for under Article 27, paragraph 1 of the law and Article 15, paragraph 1 of the guidelines or where otherwise allowed by all other regulations. In addition, records pertaining to the provision of such information to the third party and records pertaining to the confirmation of the receipt of such information from the third party (hereinafter collectively referred to as "Records of provisions to a third party") shall be kept. If stakeholder wish to request disclosure of your personal information, please make your request in accordance with our prescribed procedures as described in section 5. Disclosure of Personal Information.
However, disclosure is not limited to cases that fall under Article 9 of the law.
Where certain personal information is supplied to a third party as allowed for under Article 27, paragraph 1 of the law and Article 15 paragraph 10 of the guidelines, GMO Internet Group, Inc. is not required to treat that party as a third party and may entrust the handling of stakeholder personal information, provide or share the use of stakeholder personal information with specified individuals without obtaining prior consent from the stakeholders. The scope of shared use is confined mainly to the GMO Internet Group, Inc. However, information may also be shared with other specified parties. Details of shared stakeholder personal information, usage purposes and the relevant privacy officer are listed below in section 3. Provision of Information to Third Parties and Shared Usage.
Requests for Disclosure etc.
Stakeholders wishing to be informed of the usage purposes of personal information, or who seek disclosure, correction, addition or removal of details, or who wish to prevent GMO Internet Group, Inc. or a third party using personal information should apply in accordance with our procedures. Please refer below to the procedures for requesting disclosure of personal information in section 9. Claims and Inquiries.
Management of Claims
GMO Internet Group, Inc. deals promptly and appropriately with claims and other inquiries from stakeholders regarding the handling of personal information. Please find contact details at the end of this document.
Handling of Leakages
In occurrences such as the leakage of personal information, relevant facts will be promptly provided to stakeholders. and the leakage will be quickly and appropriately handled.
GMO Internet Group, Inc. strives to continually improve internal handling of personal information through the improvement of internal regulations regarding the protection of personal information and through continued employee training and internal auditing.
3.Provision of Information to Third Parties and Shared Usage
Stakeholder personal information shall not be provided to or shared with third parties except in the case specified the law and following cases. GMO Internet Group, Inc. is accountable for the management of personal information and shall handle customer inquiries through its Customer Support service.
Ⅰ）Extent of Shared Use
GMO Internet Group, Inc. companies (subsidiaries and affiliated companies listed at the following URL:http://www.gmo.jp/en/company-profile/groupinfo/*The composition of the group is subject to change as a result of new companies being established, group restructuring and other events. Please check the above link for the latest information on the composition of the GMO Internet Group, Inc.
Ⅱ）Usage Purposes of Personal Information
Each company in the GMO Internet Group, Inc. has defined usage Purposes of personal information. Information shared among group companies shall be used in accordance with the relevant usage purposes.
Ⅲ）Shared Personal Details
Name, address, email address, telephone number, contract details, and other information within the limits of the above usages purposes.
When the stakeholder personal information is shared outside the group special measures are required.
Stakeholder personal information may be supplied to third parties in the provision of this service only after consent is obtained in advance from the stakeholder.
In some cases the handling of personal information is entrusted to a company outside the group. However, in these cases GMO Internet Group, Inc. only selects companies that have higher personal information protection management standards than our own. Required measures are taken in regard to a duty of confidentiality agreement. At the same time GMO Internet Group, Inc. ensures appropriate management and supervision of the concerned company.
GMO Internet Group, Inc. may disclose personal information when ordered to do so by the government or a court order.
5.Disclosure of Personal Information
When an individual seeks disclosure, amendment, deletion or notification of usage purposes in regard to their own personal information (excluding information acquired from stockholders), GMO Internet Group, Inc. shall respond within a reasonable time in accordance with the Act on the Protection of Personal Information Articles 37 following the process determined by GMO Internet Group, Inc. and laid out below. Where no such data exists, the individual shall be informed immediately. (In regard to requests about personal information acquired from stockholders such as transfers and bank accounts to which dividends are paid, it is necessary to inquire to the company's stockholder register administrator, Sumitomo Mitsui Trust Bank, Limited. Please see section 9. Complain and Inquiries for details regarding stockholder inquiries.)
Requests for disclosure etc. shall be dealt with in the following manner. Please be aware that we will not accept requests by telephone, fax, email, verbally or by any method other than that laid out below.
Please contact GMO Internet Group, Inc. for the relevant form (Personal information disclosure request, Personal information amendment request, Notification of purpose of usage request, Disclosure of records of provisions to a third party).
Fill in the required details.
If applying in person you will need to supply the following documents.
- A copy of your Certificate of Residence or certificate of matters in the alien registration records (made within less than a month of submitting the request)
- One of the following
- (ⅰ) Driver's license
- (ⅱ) Passport copy
- (ⅲ) Health insurance copy
- (ⅳ) Pension book copy
- (ⅴ) Resident's card
If a proxy (except a statutory representative) is applying on your behalf you will need to supply the following documents.
- Original copy of a Certificate of Residence of the relevant person
- Power of Attorney form
- Original Seal Registration Certificate of the person for whom the Power of Attorney form was created
If a statutory representative is applying on your behalf you will need to supply the following documents.
- Original copy of a Certificate of Residence of the relevant person
- Documents verifying the credentials of the representative (the family register, an abstract of his/her family register, a certificate issued by the family court, or a certificate of registered information made within less than a month of submitting the request)
- One of the following
- (ⅰ) The proxy's driver's license (copy)
- (ⅱ) The proxy's passport (copy)
- (ⅲ) The proxy's health insurance card (copy)
- (ⅳ) The proxy's pension book (copy)
- (ⅴ) The proxy's resident's card (copy)
Please send (2) and (3) (and (4) if the request is being submitted by a proxy) by certified mail to the relevant service (see below) at the following address.The destination depends on the service you are using.
Cerulean Tower, 26-1 Sakuragaoka-cho, Shibuya-ku Tokyo
- Company name
GMO Internet Group, Inc.
- Contact list
||GMO AppsCloud Personal Information Manager
In regard to requests for notification of purpose of usage, disclosure of personal data, amendment of personal data, disclosure of records of provisions to a third party, after verifying the identity of the sender of the documents, GMO Internet Group, Inc. will send out an invoice for handling fees. Please submit payment by bank transfer to the account listed on the invoice. Any bank transfer costs should be paid by the customer. Handling fees are charged for each service for which information is disclosed.
In regard to requests other than notification of purpose of usage and disclosure of personal data, amendment of personal data, disclosure of records of provisions to a third party we will proceed as soon as verification is complete
In regard to requests for notification of usage purposes and disclosure of personal data, amendment of personal data, disclosure of records of provisions to a third party after confirming receipt of payment, GMO Internet Group, Inc. will send a response by certified mail.
* If you have any queries regarding the response please inquire at the relevant point of contact listed below section 9. Complain and Inquiries.