For general inquiries about GMO Internet Group, please send your inquiries to the following.
We welcome your customer's voice such as feedback, request and anything you are in trouble.
We will be happy to respond to your comments as soon as possible and will utilize it to improve our new service.
GMO Internet Group's offering product and service
If your inquiry is about GMO Internet Group's product and service, please contact us on "product and service" page for each.
IR Related Inquiries
For IR related inquiries, please use the following inquiry form to give us any comment and request.
Please understand that it may take some time to respond your inquiry from our person in charge.
We may not be able to answer to your questions other than IR related inquiry. Thank you for your understanding.
Please use the following form for your inquiries about GMO Internet Group from press.
Our person in charge will answer to your inquiry.
Please kindly note that it may take some time to answer to your inquiry.
Our approach to "Customer Harassment"
GMO Internet Group (hereinafter referred to as "our group") aims to contribute to the society by bringing smiles and inspiration to the customers through providing our No.1 services, as stated in our corporate philosophy "Spirit Venture Declaration."
In order to provide No.1 services, we believe that the fundamental premise is that all of our employees (hereinafter referred to as "our partners") who support these services work with pride, and that their mental and physical health is well-maintained.
As more and more customers use our services we receive their valuable opinions every day, however, there are very few cases of abusive language and excessive demands on our partners.
While it goes without saying that we should create smiles for our customers by improving our services, we also believe that protecting our partners from the aforementioned actions is essential to making our services sustainable, and that is one of the reasons we have disclosed our approach to "customer harassment".